1. 1 Check support site
  2. 2 Check known issues
  3. 3 Check the forum

Before contacting us make sure you check if your issue has not already been covered on our support site or on the Alfred forum. If you can't find an answer to your question or have a private question, please email info@alfredapp.com.

Terms of Use

  1. 1. Liability

    This software is provided by Running with Crayons Ltd on an "as is" basis. In no event shall the copyright holder be liable for any direct or indirect damages, including but not limited to any loss of data or computer failure, arising out of the use or inability to use the software.

    To put it simply, we do our best to make Alfred a great application to use, but cannot guarantee that it will always be entirely without its quirks, as is the case with any software.

  2. 2. License key

    You may not redistribute or modify the software without permission from Running with Crayons Ltd. The copyright holder retains all rights over the software, and no third-party or agency is entitled to sell, modify or repackage the software without prior consent and written permission from the copyright holder.

    The license you purchase for the software is non-transferable and Running with Crayons Ltd reserves the right to terminate licenses which are abused; We ask you to respect the terms of the license by not sharing the key that was issued for you and to contact us on info@alfredapp.com with any license-related issues you encounter.

  3. 3. Purchasing the Powerpack

    As the Alfred core is freely available to trial ahead of purchase, we cannot offer a refund on the basis of non-compatibility with either your Mac or yourself. Alfred offers support for 10.6+ Intel Macs and we strongly recommend checking for compatibility ahead of purchase.

  4. 4. About the Terms of Use

    These terms and conditions may be altered and amended within reason from time to time to reflect the evolving nature of the software.

    By using the software, you agree that you have read, understood, and will comply with these terms and conditions.

    Alfred is a product developed and sold by Running with Crayons Ltd, registered as a company in England and Wales (company registration number 07211061).

Privacy Policy

  1. The information you provide to us

    We take your privacy seriously and, when you provide us with any personal information, we endeavour to keep it safe. We will not share your personal information with third-parties and will take all reasonable precautions to protect it.

  2. Tracking and cookies

    To help us understand how we can make the Alfred website better for you, we use a Google Analytics tracking code on alfredapp.com, as well as on our blog and support pages.

    This information is anonymous and does not provide us with identifiable information, but helps us ensure that our support pages answer all of the most popular questions correctly, for example.

  3. Publication of comments

    When we receive positive feedback from our users, we like to share it with others, and may use comments we've received by email, Twitter or other communication medium for the promotion of the software. We'll never show your email address, will never use your comments out of context, and will respect your privacy if you ask us not to disclose your name in association with the feedback.

  4. Email newsletters

    We use a trusted email sender, Campaign Monitor, to send our email newsletters, and you can find their privacy policy here.

By using the websites owned by Running with Crayons Ltd (including alfredapp.com, blog.alfredapp.com and support.alfredapp.com), you agree to our Privacy Policy above.

If you have any questions about our privacy policy or terms of use, please contact us on info@alfredapp.com.