Powerpack Activation Issues

To activate your Powerpack license, ensure that you're using the latest version of Alfred. Go to the Powerpack tab, and paste in your email address and license code.

Having issues activating? Take a look at the license troubleshooting steps or jump to the specific error message you're seeing for details.

1. Enter the correct license details

To activate your Alfred 3 license, the details entered need to match exactly the details in your license email.

  • Are you using the same email address you used to register and is it correctly spelled?
  • Did you copy the entire license code, including the first and last characters, ensuring you haven't accidentally included extraneous text?
  • If you've upgraded your license, are you using your most recent license key, and not your license from an earlier version of Alfred?

Take a look at the Powerpack FAQ if you're not sure whether you have a current license.

2. Check you're on the latest version

Under the "Update" tab, check that you're using the latest version of Alfred.

You should "v3.x.x" in the top left corner, where x.x will be replaced by the most current version. If you're using Alfred 3 but the Update tab shows a newer version, please update to it.

If you're using an older version (e.g. v2, v1 or the Mac App Store version), go to alfredapp.com, download and install the free version of Alfred 3. You'll then be able to go to the Powerpack tab to activate your license.

3. Check the specific activation error messages

Take a look at the specific activation error messages list below to troubleshoot the exact error message you're seeing.

4. Contacting us for license support

If you've followed the steps above and still are unable to activate your Powerpack, drop us an email on from your registered Powerpack email address. Contacting us from an alternative email address will result in delays.

Please click the "Copy Info" button for the error message you're seeing and paste the results in your email, so that we can help you get up and running as quickly as possible.

License not valid


Specific Activation Error Messages

Below is a list of specific error messages you might see, and what to do next.

"This is an Alfred 2 license. You can upgrade your Alfred 2 license to an Alfred 3 license at alfredapp.com. NOTE: If you purchased your license from 1 January 2016, you were emailed your free Alfred 3 license on 19th May 2016."

Alfred has identified your license as an Alfred 2 license. Check your inbox for a newer license code if you've purchased your license since 2016.

Mega Supporter licenses issued since May 2013 can be used to activate in Alfred 3.

If you have a non-Mega Supporter license pre-dating 2016, you can upgrade your license to Alfred 3 at a discount.

"License code not valid for Alfred 3. You can upgrade your Alfred license on alfredapp.com."

Alfred recognises an older license type. Check your inbox for a newer license code if you've purchased a current license since 2016.

Mega Supporter licenses issued since May 2013 can be used to activate in Alfred 3.

If you have a non-Mega Supporter license pre-dating 2016, you can upgrade your license to Alfred 3 at a discount.

"License code not valid for Alfred 3. Be sure to enter all 4 lines of your license code."

The license you've pasted is either incomplete, the email address may be incorrect or Alfred is unable to identify which license version you're using. Check that you're pasting the correct details in, and contact us if you need further help.

"Unable to obtain activation data from server, make sure that you are connected to the internet."

Alfred shows this error message if it's unable to connect to our server to activate your Powerpack.

First, ensure that you're using the latest version of Alfred from our website.

If you're on a network that limits access to our server, like some corporate networks or coffee shops, you may need to try from a different internet connection. Also, if you use apps like Little Snitch that restrict your internet traffic, please allow Alfred to connect, at least temporarily, but ideally permanently to allow for future updates.

"This is an Alfred 2 Corporate license code. Please contact your license administrator."

Alfred 2 Corporate licenses are no longer valid, and all corporate license users should ensure they're using the Alfred 3 license. Your license administrator will be able to provide you with the latest license code.

"Invalid Alfred 3 Corporate license code. Please contact your license administrator."

Contact your license administrator to ensure you're using the correct details.

"Corporate license over activation limit."

Contact your license administrator, as your team's license has run out of available activations. Your license administrator can contact us to top up your team's license.

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